How long does it take to set up?
It's live in a week. We build it around your business first: what you offer, the questions visitors ask, and what your team needs to know before calling someone back. We test it with you, and adding it to your site is one snippet of code.
Is there a money-back guarantee?
Yes. If you're not happy within 30 days, you get a full refund, no conditions. After that you can cancel anytime: plans don't renew automatically and there's no notice period. Cancelling after the first 30 days doesn't refund the unused part of an annual plan.
What do you actually advise on?
Each month we tell you what to change, such as questions your website should answer, services people ask about that you don't mention, and where enquiries drop off.
Can it say something wrong?
It answers from the information about your business that it's set up with, and it's told never to invent prices, availability, policies or anything else it hasn't been given. No assistant is perfect, which is why every conversation reaches your team in full, so you can see exactly what was said.
What happens to an enquiry once it's captured?
It's sent to your team with the visitor's details and the full conversation. If someone leaves their details and then goes quiet, the conversation is still sent after a few minutes rather than lost.
Will it work on my website?
If you can add a snippet of code to your site, yes. That includes WordPress, Framer, Shopify and custom-built sites. Wix and Squarespace allow it on their paid plans.
What if someone asks something it doesn't know?
It says it will check with your team rather than guessing, and offers to have someone get back to them. Those questions also appear in your monthly summary, so you can see what visitors want to know.
Can I change what it says?
Yes. Tell us what's changed, whether that's a new service, different opening hours or the tone it uses, and we'll update it.
Is my customers’ information safe?
Yes. Your AI Agent only asks visitors what they need and helps them book an appointment. It never gives legal, medical or dental advice, and it’s set up not to ask for sensitive personal details.
Visitors are told they’re chatting with an AI, and can read our privacy notice from the chat window. We collect only the basics: name, contact details, the service they’re interested in and a preferred time.
Each enquiry is sent straight to your team and booked into your calendar. Conversations are deleted from our systems within 90 days. Your calendar is only used to check free slots and add new bookings.
Our systems run on European infrastructure from providers with ISO 27001 and SOC 2 Type II certifications. Data is encrypted in transit, and conversations are never used to train AI models.
We follow UK GDPR and the UAE’s data protection law. We’ll delete any visitor’s data on request. Our team only looks at conversations during your first few days live, to make sure everything works properly, and after that only if requested.